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Privacy Policy

Care Nest UK – Privacy Policy

Last Updated: [Insert Date]

Your privacy matters to us. This Policy explains how we collect, use, store, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

  1. Information We Collect

We collect the following types of data:

Personal Identification

  • Name
    • Address
    • Phone number
    • Email address
    • Date of birth

Health and Care Information

  • Medical details shared during pre-consultation
    • Mobility needs
    • Medication information (if ne

Professional Information (for care workers)

  • Qualifications
    • DBS status
    • Right-to-work documents
    • Professional registration numbers (NMC/HCPC)

Technical Data

  • IP address
    • Device information
    • Usage statistics
  1. How We Use Your Information

We use your data to:
• Match you with suitable healthcare professionals
• Provide safe and personalised care
• Maintain secure records
• Improve our platform
• Carry out compliance and safeguarding checks
• Process payments

  1. Legal Basis for Processing (GDPR Article 6 & 9)

We process your data under:
• Contractual necessity – to provide the service you request
• Legal obligations – safeguarding, right-to-work, compliance
• Vital interests – in health or safety emergencies
• Explicit consent – particularly for health or sensitive information

  1. Data Sharing

We may share data only with:
• Healthcare professionals assigned to you
• Payment processing services
• Compliance bodies (DBS, NMC, HCPC)
• Emergency services if there is a risk to life or safety
We never sell your data.

  1. Data Storage & Security
  • All data is stored on secure, encrypted servers.
    • Access is limited to authorised staff only.
    • We follow strict healthcare confidentiality protocols.
  1. Data Retention
  • Care records: kept for up to 7 years (NHS/CQC standard).
    • Worker compliance files: retained as legally required.
    • Account data: kept until account deletion.
  1. Your Rights Under GDPR

You have the right to:
• Access your data
• Correct inaccurate data
• Request deletion (where legally allowed)
• Restrict processing
• Object to certain uses
• Data portability
To use your rights, email: [Insert contact]

  1. Contact for Data Protection

Data Protection Officer – Care Nest UK
Email INFO@CARENESTUK.CO.UK